Frequently Asked Questions
Everything you need to know about your Cosmo tech experience.
What is the standard shipping time for electronics?
We offer expedited 2-3 business day shipping on all orders. Standard ground shipping typically takes 5-7 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on Cosmo come with a minimum 12-month limited manufacturer warranty covering hardware defects and technical malfunctions.
What is your return policy for opened devices?
You can return devices within 30 days of delivery. Please note that opened electronics must be in like-new condition with all original packaging and accessories to qualify for a full refund.
Are the devices sold on Cosmo unlocked and compatible with all carriers?
All smartphones and cellular-enabled tablets sold on our platform are factory unlocked and compatible with major global GSM and CDMA networks.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.