Returns & Exchanges
At Cosmo, we want you to be completely satisfied with your tech. If your purchase doesn't meet your expectations, you can return or exchange eligible electronics within 30 days of delivery.
Initiate Your Request
Log in to your Cosmo account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Package Your Device
Place the item in its original packaging including all manuals, cables, and accessories to ensure a full refund and prevent damage during transit.
Affix the Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package, ensuring any old shipping labels are covered.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking receipt; once our technicians inspect the device, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing